Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We want you to be absolutely delighted with your new 28MM jewellery. If for any reason you are not entirely satisfied with your item(s), you may return them within 20 days* from the date of purchase.
- Items must be returned in original condition with the original packaging.
- Items exempt from both the refund and exchange policies, unless they are found to be faulty, are:
—Commissioned pieces (bespoke)
—Sale or discounted items, unless specially stated
- In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent.
- Refunds will be in the form of store credit, which will be credited to your account within 2-3 working days from the time we receive your item(s). Please ensure you have created a membership account with us here in order to receive the store credit.
How do I return my items?
Can I exchange my items if they don’t fit well?
Can I alter my items if they don’t fit well?
How can I make an exchange?
Products & Services
Can I wear my products to shower and exercise?
Yes, most of our products are stainless steel, unless stated otherwise. Stainless steel is sweat and water resistant, so it is absolutely safe to wear it under water and when you exercise. Though it is not advisable to wear your stainless steel accessories to swim due to the chlorine, the effect is minimal and will remain shiny for a long time.
For 925 sterling silver items such as pendants paired alongside our chains, we advise against wearing it under water as over time, your item(s) will tarnish.
Can you write a note for me or do gift wrapping?
Yes and yes! We try our best to accommodate our customers’ requests. All you have to do is leave your requests in the ‘notes’ section. We’ll be happy to help.
How do I find the most suitable sizes and fit?
We recommend that you refer to our Size Guide to help you find the most suitable sizes for your 28MM jewellery.
Do you provide repair services?
Do you provide alteration services?
Shipping & Tracking
What are the available shipping options, locally and internationally?
Is there a same-day delivery option?
Unfortunately, we do not offer this option. If you need your items urgently, you may drop us a message on Instagram and our team will try their best to expedite your order.
How can I track the delivery of my parcel?
To access your tracking link, please refer to the shipping email that was sent to your email address.
If you did not receive that email, do reach out to us via Instagram or email and we will send the link to you again.